Degree or Technical Certificate from a two-year or four-year institution or university.Innovative thinker who is positive, proactive, and readily embraces change.Proven ability to function in a self-directed environment with excellent attention to detail.Excels in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.High proficiency in exceptional client service skills.Knowledge of Security Standards and Best Practices aligned with NIST, CIS, HIPPA, CMMC.Administration of Anti-Virus, Malware, and Endpoint Protection Platforms.Intermediate understanding of DHCP, DNS, VLANS, IP and Ethernet.
Abacus technologies jobs windows#
Abacus technologies jobs software#
Liaise with third-party software support and technology vendors.Support client implementation, migration or security projects.Accurately document network and cloud environments.
Receive and respond to Level II help desk requests.Provide end-user training and assistance where required.Recommend and implement corrective solutions.Perform on-site analysis, troubleshooting, diagnosis and resolution of complex technical problems.Install, configure, test, monitor, support and maintain client's end user workstations, network and server infrastructure, peripheral devices and other IT assets.They must also understand features/benefits of proposed technology solutions and troubleshoot most network problems. The IT Technician is responsible for clear and consistent communications with clients and team members regarding complex technical issues. This position serves as a primary point of contact for escalated customer support requests, providing remote or onsite services to our managed service clients. If you are a critical thinker, have strong customer service/communication skills, determined to succeed and thrive working in a fast-paced environment with a highly collaborative team, then we want to speak to you! You will make an immediate impact by diagnosing, troubleshooting and resolving technical issues. The Managed Services Technician II position is ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems.
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